Refund policy
Last updated: October 29, 2026
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed and in the same condition you received them, with all original tags attached, the hygiene liner intact, and in their original packaging.
For hygiene reasons, we cannot accept items that have been worn, washed or had the hygiene liner removed.
How to start a return
Please contact us before returning any item. Email lunaylazo.info@gmail.com with your order number and the item(s) you wish to return. We will reply with return instructions.
Items sent back without prior approval cannot be accepted.
Return shipping costs for change-of-mind returns are the customer's responsibility.
Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We will provide a replacement or a full refund, and we will cover the return shipping cost.
Exceptions and non-returnable items
The following items cannot be returned:
- Items marked as final sale
- Items that have been worn or washed, or have had the hygiene liner removed
- Items returned without their original tags
If you are unsure whether an item can be returned, please contact us before placing your order.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.
If you are unsure about sizing, contact us before returning an item. We are happy to help you find the right fit.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. This right does not apply to items that were sealed for hygiene reasons and have been unsealed after delivery.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery. We are not required to refund any additional amount paid for express or premium delivery.
To request a cancellation, contact us.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
Original shipping charges are non-refundable, except where required by law or where an item arrived defective, damaged or incorrect.
If you have not received your refund within 10 business days of approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
To start a return, request a cancellation, ask about an exchange or report a damaged item, contact us at lunaylazo.info@gmail.com or use the details in our contact information policy.
Luna y Lazo is a trade name of Comerica LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.