FAQ

Frequently asked questions

Orders and shipping

Where do you ship?
We ship to the United States, the United Kingdom and Canada.

How long does it take?
Orders are processed within 5 business days. Estimated delivery times for your address are shown at checkout, and you'll receive tracking by email as soon as your order ships.

Why did my order arrive in more than one package?
Our pieces ship from different partner warehouses, so an order with several items may arrive in separate packages on different days. You'll get tracking for each one, at no extra cost.

Will I pay customs or import fees?
Orders to the UK and Canada may be subject to taxes and import fees. If they are collected at checkout, you won't pay anything more on delivery. See our Shipping Policy for details.

Returns

Can I return an item?
Yes, within 14 days of delivery. For hygiene reasons, pieces must be unworn and unwashed, with tags attached and the hygiene liner intact. Please email us before sending anything back. Full details are in our Refund Policy.

What if my item arrives damaged or wrong?
Email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and cover the return shipping.

Sizing and care

How do I find my size?
Each product page includes its own size information, because sizing varies between makers. If you're unsure, email us your measurements and we'll help you choose.

How should I care for my lingerie?
Follow the care label on each piece. As a general rule, hand wash in cool water with a gentle detergent, don't wring, and lay flat to dry. This keeps lace and elastic in shape for longer.